Thanks for joining us!
Access your Pro+ Content below.
August 2022
A Computer Weekly Buyer’s Guide to Managing the Customer and Employee Experience
Companies are facing new challenges to meet customer and employee expectations. In this 14-page buyer’s guide, Computer Weekly examines the benefits of the experience economy, the customer service implications of always-on mobile users, and how digital platforms can engage customers across all channels. .
Contents
- How the concept of positive employee experience has come of age.
- This drives the higher expectations of customer service teams.
- Examine the role of digital experience platforms in engaging customers across all channels.